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Customer Service

Shipping & Delivery
We ship your order in 1 Business day ,it takes 1-5 business to all 50 USA states and 3-15 days to foreign coustry .
Returns & Replacements
we accpet return for exchange or refund in 30 days after you place order .
Wattanty Policy 

LILLIPUT LIMITED WARRANTY POLICY

Lilliput provide a period of One (1) Year warranty from the original date of shipment. Lilliput warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, Lilliput will, at its sole option, repair or replace the product with a similar product. The replacement unit will be covered by the balance of the time remaining on the customer's original limited warranty.

Additional Two (2) years’ warranty is available with extra charges. Please contact LILLIPUT for details.


Warranty Conditions
The above limited warranty is subject to the following conditions:

1. The item(s) must be purchased from Lilliput Electronics (USA) Inc. or its authorized seller in USA.

2. This warranty is only valid for the original purchaser, and is not transferable thereafter.

3. LILLIPUT warrants the product free from defects in material or workmanship under normal operation.

4. Defects warranted by LILLIPUT are as follows: Defects which occur during normal operation; the warranty does not extend to damage caused by repair or attempted repair by anyone not authorized by LILLIPUT, damage due to alteration by the end user, faulty installation, modification, negligence, damage to parts and/or products due to abuse, misuse, accident, improper maintenance, mishandling or use in violation of user instructions as furnished by LILLIPUT, damage due to improper packaging in shipment or any natural acts of God.

5. Under no circumstances is LILLIPUT obligated or responsible, under its terms of warranty, for any hardware, components and software bundled with its original product, Software or otherwise. In addition, LILLIPUT is not liable for warranty on any unit that has been damaged as direct or indirect result of buyer's "value added feature".

6. LCD exclusion: This limited warranty does not cover repair of monitor display quality degradation resulting from normal usage e.g. pixel burns, purity problems and geometric distortions. Normal LCD aging may result in reduced focus and luminance characteristics of the monitor.

7. NORMAL "WEAR AND TEAR" ARE NOT COVERED BY THIS WARRANTY. FURTHER, LILLIPUT HEREBY RESERVES THE RIGHT TO DETERMINE "WEAR AND TEAR" ON ANY AND ALL PRODUCTS.

8. LILLIPUT is not responsible for damages of any kind including, but not limited to, direct or indirect damages, lost profits, lost savings, or other special incidental, exemplary or consequential damages whether for breach of contract, tort or otherwise, or whether arising out of the use of or inability to use the product, even if LILLIPUT or any dealer, distributor or authorized service provider/partner has been advised or the possibility of such damages, or any claim by any other party.

Shipping Cost, Spare parts and Labor

During warranty period of first year, the buyer pays for returning the faulty items, the seller pays for shipping back the repair/replaced items.. The expenses of labor and the cost of parts are free.

During warranty period of 2nd year and 3rd year, shipping cost will be on the account of Buyer. The expenses of labor and the cost of parts are free.
After warranty period expires, shipping cost will be on the account of Buyer. The cost of labor and spare parts will be charged.

 

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RMA PROCEDURES

1. Complete the attached RMA Request Form with item detailed problem(s) . 

2. The request will be responded within 48 hours (working day).

3. Pack item properly and attach the copy of request form in the package(s) .

4. Mark RMA Number clearly on outside of packing box(es).

5. Ship to our USA office as below:

 

LILLIPUT ELECTRONICS (USA) INC.

16039 KAPLAN AVE.,

CITY OF INDUSTRY, CA 91744, USA

 

6. All RMA returns to Lilliput must be freight prepaid.

7. If the products are under warranty,  Lilliput will repair the products and ship back to customer in 30 days.

If the products are out of warranty,  we will advise the cost of repairing in 10 days after receiving the product.

8. If the products are under warranty, Lilliput will pay shipping freight to ship back the products by regular mail service;  

If the product are out of warranty, the buyer should pay shipping freight to get back the repaired items.

 

***SPECIAL INSTRUCTIONS***

 

  1. Please complete the RMA Request form with correct serial number, and detail problem for EACH ITEM. No RMA number will be issued without any of the information.
  2. Returned items diagnosed "No Problem Found" by LILLIPUT will be charged the shipping fee for return.
  3. Backup all data prior to return to Lilliput. Lilliput shall not be liable for any data loss once  products return to Lilliput. Lilliput will not take any responsibility for a broken package.
  4. The RMA number is valid for 15 days from the date of issue.
  5. Keep tracking# and RMA# for shipment checking purpose.
  6. If you don’t get RMA response within 48 hours (working day), please contact: service@lilliputweb.net or sales@LILLIPUTweb.net
  7. Please ship the assigned RMA products only. Do not send accessories.
  8. All products received physical damaged, tempered, altered and abused will be refused and warranty voided and returned at customers’ expense..
  9. Warranty period is started from the date of shipment and all RMA returns to LILLIPUT for services must be received by Lilliput before the expiration date of warranty.
  10. Our RMA turnsaround time is 4-6 weeks from the date of received goods.

 

                                                                                            

LILLIPUT ELECTRONICS INC

16039 Kaplan Ave .,
City of Industry, CA 91744
Phone: (626)-369-3088 or  1-888-608-3088